FAQ

Q: Some items arrived in plain or supplier packaging. Why does it look different than your store photos?

A: To ensure fast and reliable delivery, some orders may ship directly from our trusted retail partners. Packaging may vary, and occasionally a packing slip from the supplier may be included.

Rest assured:

• All items are carefully hand-selected by Cozy Cottage Shop.

• Your purchase price, quality, and eligibility for returns are never affected.

• Our return policy fully covers any issues with your order.

We ship this way to bring you the products you love faster, while still maintaining our commitment to quality and a cohesive home experience.